Terms & Conditions
Last updated: March 2026
These terms govern your use of thevoyagetree.com and any purchases made through our website. By placing an order you agree to these terms.
1. About us
The Voyage Tree is an online store selling personalised map posters and prints. For questions, contact us at support@thevoyagetree.com.
2. Products
All our products are made to order and personalised based on the design you create. Product images and previews are illustrative — minor variations in colour and print tone may occur due to differences in screen calibration and print materials.
3. Pricing and payment
All prices are shown in euros (EUR) and include applicable VAT where required by law. Shipping is charged separately and shown at checkout before payment. Payment is processed securely by Stripe. We accept all major credit and debit cards.
4. Order confirmation
After a successful payment you will receive a confirmation email. Your order is considered accepted at the time of payment. We reserve the right to cancel orders in exceptional circumstances (e.g. pricing errors), in which case you will receive a full refund.
5. Production and shipping
Orders are produced by our print partner Gelato and printed locally near you in one of 32 countries. Standard delivery is typically 5–10 business days from the date your order is placed. Express delivery is 3–5 business days. Delivery times are estimates and may vary due to factors outside our control.
We ship worldwide. Shipping costs vary by destination and are shown at checkout. Import duties or taxes for orders outside the EU are the responsibility of the recipient.
6. Personalised products and right of withdrawal
Under EU Directive 2011/83/EU (Consumer Rights Directive), Article 16(c), the 14-day right of withdrawal does not apply to goods that are clearly personalised or made to the consumer's specification. As all our products are custom-made based on your unique design, orders cannot be cancelled once production has begun.
If your order has not yet entered production, please contact us immediately at support@thevoyagetree.com and we will do our best to cancel it.
7. Defective or damaged items
If your product arrives damaged or with a production defect, we will replace it or issue a full refund at no cost to you. Please see our Returns & Refunds policy for details.
8. Intellectual property
Map data is provided by OpenStreetMap contributors and other open-data sources. By creating a design you confirm you have the right to use any content (song titles, names, images) included in your order. The Voyage Tree is not liable for any third-party intellectual property claims arising from user-generated content.
9. Limitation of liability
To the maximum extent permitted by law, The Voyage Tree's total liability for any claim arising from a purchase is limited to the amount paid for the relevant order. We are not liable for indirect, consequential, or incidental damages.
10. Governing law
These terms are governed by Swedish law. Disputes shall be submitted to the Swedish courts, unless mandatory consumer protection laws in your country of residence provide for a different forum.
EU consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.